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ACCOUNT MANAGER, SENIOR MANAGER, PHARMACY ASSISTANTS/TECHNICIANS (Various Locations) - Expires May 10, 2018

Express Scripts Canada (ESC) is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, ESC provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector. These include health-claims adjudication and processing services, Active Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.

Account Manager – Location Mississauga, Ontario

This role is responsible for core service delivery to our client, Indigenous Services Canada, including daily account activity and management of operational needs to ensure eligibility, claims, implementations, participant materials, report requests, and general inquiries for complex clients are handled in a professional manner to assigned clients.

The primary focus for the position is:

  • Executing client-specific operational deliverables,
  • Monitoring contractual and service trends,
  • Managing and nurturing the client relationship,
  • Providing proactive service-related consultation, and
  • Owning issue resolution

The Account Manager is accountable for core service delivery to clients, serving as primary day-to-day contact; maintains ownership for the execution of all client-specific service/operational deliverables and ensures operational excellence and set-up quality through coordination with Customer Support Specialist and ESC internal departments.  The primary measure of the Account Manager’s performance is by way of client satisfaction and client retention results. This position assists in managing client accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing quality control of account activity and operations. The Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review. The individual works with the Director, Customer Services on developing strategies for up-sells, expansion and plan implementation for new and existing clients.

Senior Manager, Quality Program – Location Mississauga, Ontario

Do you have a degree in Business, Finance, I.T. or a related field? A Lean Six Sigma Black Belt? Do you have experience in establishing Quality Assurance programs and functions within growing organizations?

In the role of Senior Manager, Quality Program, the ideal candidate will have overall accountability for all aspects of the organization’s Quality Assurance Program.  This is a unique opportunity to establish a corporate Quality Assurance Program, using the existing infrastructure of processes and metrics and continuing to build the program to meet contractual requirements.  This role will develop work plans, schedules, project estimates, resource plans and status reports. In addition, you will be accountable to develop and monitor key metrics to improve operating processes.

  • Agile experience an asset
  • Strong analytical skills
  • Ability to work in a matrix environment and influence and negotiate cross functionally
  • Experience managing Quality Assurance programs that support contractual obligations
  • Strong focus on customer service
  • Excellent verbal and written communication skills
  • French language skills a definite asset

This role reports to the Director, Human Resources & Corporate Services and works with functional leaders to identify performance gaps, prioritize opportunities and manage improvement roadmap for functional areas.

Pharmacy Assistants/Technicians – Burnaby, British Columbia

The ESC Pharmacy, with regional services across the country, is transforming the Canadian prescription drug landscape, and the way patients make decisions about their medications.

  • Do you want to work with a great team & improve patient lives every single day?
  • Do you want to make a difference and improve patient health outcomes?

Our pharmacy is seeking Pharmacy Assistants/Technicians that provide meaningful support at the right time to our members for better health and peace of mind. Pharmacy Assistants support the day-to-day operations of the Burnaby Pharmacy, weekdays Monday through Friday 9:00am to 5:00pm.

In this role, you will be accountable for processing prescription refills, entering patient care information into Kroll and taking action on member requests. You will be accountable for gathering information to create and maintain patient profiles, including allergies and conditions.

If you have the following qualifications, please visit our website at www.express-scripts.ca to apply:

  • 2 years of recent dispensing experience in a retail pharmacy is essential
  • Experience handling BC Pharmacare claims and adjudication issues
  • Excellent written, verbal and oral communication skills
  • Knowledge of pharmaceutical math
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
  • Proficient in Kroll software
  • Accuracy in Data Entry is mandatory
  • Bilingualism (English and French) is an asset

ESC offers a competitive salary, along with a positive work environment built on solid corporate values of integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

For more information about these position and others at Express Scripts Canada, visit the career section on our website at www.express-scripts.ca.

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