Food & Beverage Supervisor

Position: Food & Beverage Supervisor

Reports To: Food & Beverage Manager

 

ROLES

DUTIES AND REPONSIBILITIES

  • Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
  • Assist for scheduling, disciplinary actions, training and mentoring for staff of food and beverage outlets.
  • Inventory each month
  • Work with Marketing & Advertising to promote the food & beverage outlets.
  • Understand security requirements.
  • Ensure maintenance of safety and sanitation standards and policies
  • Provide overall direction, coordination, and ongoing evaluation of operations.
  • Understand basic asset management.
  • Must be able to work other duties assigned.
  • We are in the people business and therefore it is part of everyone’s job to actively provide customer service. This means that for every customer that comes in, you will attempt to make eye contact, greet and welcome to our business. This also means that you must always be attentive to the customer’s needs so there are no undue delays and we will serve our customers in a cheerful and efficient manner. Our service attitude also implies and obligation to each other. We must greet and acknowledge each other in a sincere professional way. And seek to assist each other wherever practical, thereby demonstrating that success is a shared experience among our teams. Excellent customer relations and team work are essential part of every job in this environment.

 

QUALIFICATIONS AND EXPERIENCE

  • 4-5 years’ experience in the Food & Beverage Industry.
  • 3-4 years demonstrated experience in supervisory within the Food & Beverage Industry.
  • Experience in a casino setting preferred.
  • Post secondary education in a related field preferred but not required.
  • Training in management and employee development preferred but not required.
  • Continuous training and education to keep abreast of changes in the industry and external environment.
  • Excellent written and oral communication skills.
  • Ability to meet deadlines in a rapidly changing business environment.
  • Ability to work independently.
  • Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
  • Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
  • Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
  • Developed judgment and problem solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
  • Manages workload independently, and works well in teams.
  • Develops security and systems knowledge through on the job experience.
  • Must display leadership skills, the ability to multi-task and adjust to multiple jurisdictions.
  • Smart Training course, preserve, deal US in phase 1, 2.
  • Must be able to provide RCMP security clearance check.
  • Working knowledge of MS Word, MS Excel, MS PowerPoint.

 

WORKING CONDITIONS

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.